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Terms of Service Privacy Policy
LEGAL

Florida Permit — Terms of Service

Effective Date: July 8, 2026  |  Last Updated: July 8, 2026

Florida Permit gives you one screen for the building permits you already have with participating Florida cities and counties.

1. What the service does.

When you connect a city account, Florida Permit signs in on your behalf, retrieves your permit information, and keeps it updated on your dashboard. We display what the city's system reports — we do not file, modify, or withdraw permits. We never take an action inside your city account except when you explicitly request one from your dashboard (for example, scheduling an inspection). Everything else is read-only.

2. Your city account logins.

You authorize Florida Permit to use the city account logins you connect, solely to retrieve your permit information and to carry out actions you explicitly request. Logins are stored encrypted, are never shown back to you or anyone else, and you can disconnect a city at any time, which stops all access using that login.

3. Accuracy and honesty.

Permit information comes from each city's own system. If a city's system is unavailable or a sync doesn't complete, your dashboard says so — we show you the truth about data freshness rather than a guess. Florida Permit is a visibility tool: the city's official record is always the authority.

4. Your data.

Your permit information belongs to you. We don't sell it and we don't share it with other customers. We use it only to operate your dashboard and alerts.

5. Billing.

Paid plans bill by subscription. You can cancel any time; service continues to the end of the paid period.

6. Service limits.

We may add, pause, or remove city coverage as city systems change. If we can no longer serve a city you rely on, we'll tell you.

7. Liability.

Florida Permit is provided "as is." We are not liable for decisions made from the information displayed; verify critical details against the city's official record.


LEGAL

Privacy Policy

Effective Date: March 19, 2026  |  Last Updated: March 19, 2026

This Privacy Policy describes how Florida Permit LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you use the Florida Permit platform (“Service”) at floridapermit.org.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, company name, Florida contractor license number, and a password you create. Your password is hashed using bcrypt and is never stored in plaintext.

1.2 Portal Credentials

If you choose to connect a municipal building permit portal, we collect the username and password for that portal. Portal Credentials are encrypted at rest using AES-256-GCM encryption. The encryption key is stored separately from the credential data and is not included in application backups. Portal Credentials are decrypted only at the moment of automated portal access and are held in server memory only for the duration of the scraping session.

1.3 Permit Data

We retrieve and store permit data from municipal portals on your behalf, including permit numbers, addresses, statuses, inspection results, inspector notes, fee information, and scheduled dates. This data originates from public government records and is stored in association with your account.

1.4 Usage Data

We collect standard server logs including IP addresses, browser type, pages visited, and timestamps. We do not use third-party analytics trackers.

1.5 Payment Information

Payment processing is handled by Stripe, Inc. We do not store credit card numbers, CVVs, or full payment details on our servers. Stripe’s privacy policy governs their handling of your payment information: stripe.com/privacy.

1.6 SMS / Text Messaging

If you provide your mobile number and opt in, Florida Permit LLC may send you recurring automated text messages about permit status updates, inspection and dashboard alerts, and service announcements. Message frequency varies. Msg & data rates may apply. Consent to receive texts is not a condition of purchase. Reply STOP to unsubscribe at any time, or HELP for help.

We collect mobile opt-in and consent information solely to operate this messaging program. Your mobile information and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers are processed by our messaging provider, Twilio, Inc., only to deliver these messages on our behalf.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service;
  • Authenticate to municipal portals on your behalf using your stored Portal Credentials;
  • Retrieve, organize, and display permit data in your dashboard;
  • Send transactional emails including permit alerts, inspection notifications, and account communications;
  • Process subscription payments;
  • Verify your contractor license against Florida DBPR records;
  • Respond to support requests;
  • Improve the Service and develop new features.

We do not use your information for advertising. We do not sell, rent, or trade your personal information or Portal Credentials to third parties.

3. Credential Security

We take the security of your Portal Credentials seriously:

  • Encryption at rest: All Portal Credentials are encrypted using AES-256-GCM, an authenticated encryption standard. Each credential is encrypted with a unique initialization vector (IV).
  • Key management: The encryption key is stored as an environment variable on the server, separate from the application code and database files.
  • Transmission: All data transmitted between your browser and our servers is encrypted via TLS (HTTPS).
  • Access control: Portal Credentials are accessible only to the automated scraping process. They are never displayed in plaintext in the dashboard UI (passwords are masked).
  • Deletion: When you remove a credential from the Credentials Vault, the encrypted record is permanently deleted from our systems.

4. Data Retention

  • Account data: Retained for the duration of your account plus 90 days after deletion to allow for account recovery.
  • Portal Credentials: Retained only while stored in your Credentials Vault. Deleted immediately upon removal or account termination.
  • Permit data: Retained for the duration of your account. Historical permit data is not deleted when individual permits close.
  • Server logs: Retained for 30 days.
  • Payment records: Retained as required by applicable tax and accounting laws.

5. Data Sharing

We share information only in the following circumstances:

  • Service providers: We use Stripe (payments), Resend (email delivery), and DigitalOcean (hosting). These providers process data on our behalf under their respective privacy policies and data processing agreements.
  • Legal obligations: We may disclose information if required by law, subpoena, court order, or government request.
  • Business transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. We will notify you via email before your information becomes subject to a different privacy policy.

We do not share your Portal Credentials with any third party for any purpose.

6. DBPR License Verification

During registration, we verify your contractor license number against a locally maintained copy of the Florida Department of Business and Professional Regulation (DBPR) public records database. This database is updated weekly from publicly available DBPR bulk data files. We store your license number and the associated public registration data (name, license type, status, expiration date) in connection with your account. This information is public record maintained by the State of Florida.

7. Cookies

We use strictly functional cookies for authentication (session tokens) and user preferences. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information in your account;
  • Delete your account and all associated data by contacting us at permits@floridapermit.org;
  • Revoke portal credential authorization at any time by removing credentials from the Credentials Vault;
  • Export your permit data by requesting a data export from support;
  • Opt out of non-essential communications (transactional emails related to your permits and account cannot be disabled while your account is active).

9. Children’s Privacy

The Service is intended for licensed Florida contractors and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least 14 days before they take effect. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

11. Beta Software Disclaimer

Florida Permit is currently in beta. Features may be incomplete, unavailable, or subject to change without notice. Data accuracy is not guaranteed. Florida Permit LLC is not responsible for errors, omissions, or delays in permit data. Users are solely responsible for verifying permit status with the relevant municipality.

12. Contact

For privacy-related inquiries or to exercise your rights under this policy, contact us at:
Florida Permit LLC
permits@floridapermit.org
Clearwater, FL

Florida Permit — Florida Permit LLC — Clearwater, FL
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