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Terms of Service Privacy Policy
LEGAL

Terms of Service

Effective Date: March 19, 2026  |  Last Updated: March 26, 2026

These Terms of Service (“Terms”) govern your access to and use of the Florida Permit platform (“Service”), operated by Florida Permit LLC, a Florida limited liability company (“Company,” “we,” “us,” or “our”). By creating an account or using the Service, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Florida Permit is a permit tracking dashboard for licensed Florida contractors. The Service connects to public-facing municipal building permit portals to retrieve permit statuses, inspection results, and related data on your behalf. Florida Permit provides permit tracking coverage across Florida jurisdictions and municipalities. Coverage expands continuously as new cities and counties are added to the platform. Not all cities, counties, municipalities, or permit portals are currently supported. Coverage availability is subject to change. Users will be notified of any coverage changes affecting their active permits. A current list of supported jurisdictions is maintained at floridapermit.org/#cities.

2. Account Registration

You must provide accurate information during registration, including a valid Florida contractor license number. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access at support@floridapermit.org.

3. Portal Credential Authorization

This is a critical section. Please read it carefully.

To provide the Service, we require your login credentials for one or more municipal building permit portals (“Portal Credentials”). By submitting Portal Credentials through the Service, you expressly authorize Florida Permit LLC to:

  1. Store your Portal Credentials in encrypted form using AES-256-GCM encryption on our servers;
  2. Decrypt your Portal Credentials solely for the purpose of authenticating to the applicable municipal portal on your behalf;
  3. Access the applicable municipal portal using your credentials via automated means (software-based scraping) to retrieve permit data, inspection results, fee information, and other publicly available records associated with your contractor license;
  4. Repeat this access on a recurring, automated schedule (typically daily) for as long as the credentials remain stored in your account.

You represent and warrant that:

  • You are the authorized holder of the Portal Credentials you provide, or have been expressly authorized by the holder to provide them;
  • Your use of the Service does not violate any agreement you have with the applicable municipality or portal operator;
  • You understand that the Service accesses municipal portals programmatically and that some municipalities may restrict or prohibit automated access.

You may revoke this authorization at any time by removing your Portal Credentials from the Credentials Vault in your account settings. Upon removal, we will delete the encrypted credentials from our systems and cease automated access to the associated portal.

4. Subscription Plans and Billing

4.1 Plans

The Service offers the following subscription plans: Free ($0/month), Standard ($39/month), Professional ($79/month), and Enterprise ($399/month). All plans include a 7-day free trial. No credit card is required during the free trial period.

4.2 Billing

Paid subscriptions are billed monthly in advance through our payment processor, Stripe, Inc. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel. All fees are quoted in U.S. dollars.

4.3 Refund Policy

If Florida Permit does not function as described for your jurisdiction, you may request a refund within 30 days of your first paid billing date. Refunds are limited to one month of service. No refunds will be issued for subsequent billing periods. To request a refund, contact support@floridapermit.org.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days within a billing period.

4.5 Price Changes

We may change subscription pricing with 30 days’ written notice (via email to your registered address). Continued use of the Service after the effective date constitutes acceptance of the new pricing.

5. Data Accuracy and Service Availability

The Service is not a substitute for direct verification of permit information through municipal portals. You acknowledge and agree that:

  • Data retrieved by the Service may be delayed, incomplete, or inaccurate due to portal changes, scraper limitations, network issues, or municipal system maintenance;
  • We do not guarantee real-time data synchronization. Sync frequency depends on your subscription tier and server capacity;
  • Municipal portals may change their structure, authentication requirements, or data availability at any time without notice to us, which may temporarily or permanently disrupt data retrieval for affected jurisdictions;
  • You remain solely responsible for verifying permit statuses, inspection results, and compliance deadlines directly with the applicable municipality before making business decisions or taking (or omitting) any action.

5.1 Third-Party Portal Dependency

The Service depends entirely on the availability and accessibility of third-party municipal building permit portals operated by city and county governments. These portals are not operated, maintained, or controlled by Florida Permit LLC. Municipal portals may, at any time and without notice to us or to you:

  • Go offline for scheduled or unscheduled maintenance;
  • Change their page structure, authentication systems, or data formats in ways that disrupt our automated retrieval;
  • Block, throttle, or restrict automated access from our systems, including IP-based blocking, CAPTCHA challenges, or rate limiting;
  • Modify, remove, or restrict access to permit data fields that were previously available;
  • Discontinue public online access to permit records entirely.

If a municipal portal blocks or restricts access by our systems, features related to that jurisdiction — including permit status tracking, inspection alerts, and data synchronization — may become partially or fully unavailable without notice. We will make commercially reasonable efforts to restore access, but we cannot guarantee restoration on any timeline or at all.

5.2 No Service Level Agreement

Florida Permit LLC does not offer a service level agreement (SLA). Without limiting the generality of the foregoing:

  • We do not guarantee any specific scrape frequency, sync schedule, or data refresh interval;
  • We do not guarantee any minimum uptime percentage for the Service or any individual feature;
  • We do not guarantee that alerts (email, SMS, or Telegram) will be delivered within any specific timeframe or at all;
  • Scheduled maintenance, infrastructure upgrades, or provider outages may cause temporary service interruptions without advance notice.

5.3 Data Accuracy Disclaimer

The Service aggregates and displays data as it appears on municipal permit portals at the time of retrieval. We do not independently verify, audit, or validate the accuracy of data obtained from these portals. Florida Permit LLC is not responsible for errors, omissions, delays, or discrepancies in portal data, including but not limited to incorrect inspection results, missing fee information, outdated permit statuses, or incomplete records. Always verify critical information directly with the issuing municipality before relying on it for scheduling, compliance, or financial decisions.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT.
  2. IN NO EVENT SHALL COLD HOLDINGS LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, MISSED INSPECTIONS, PERMIT EXPIRATIONS, REGULATORY FINES, CONSTRUCTION DELAYS, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  3. OUR TOTAL AGGREGATE LIABILITY for any and all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Florida Permit LLC during the twelve (12) months immediately preceding the event giving rise to the claim.
  4. SCRAPER AND PORTAL FAILURES. Without limiting the foregoing, we shall have no liability for any damages arising from: (a) failure of our automated systems to retrieve data from any municipal portal; (b) changes to municipal portal systems that render our integrations inoperable; (c) temporary or permanent loss of access to any portal due to credential changes, IP blocks, or portal operator decisions; or (d) inaccurate, delayed, or missing data caused by any of the foregoing.

7. Indemnification

You agree to indemnify, defend, and hold harmless Florida Permit LLC, its officers, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  1. Your use of the Service or any data obtained through the Service;
  2. Your provision of Portal Credentials, including any unauthorized use of credentials you did not have the right to provide;
  3. Any actions taken or not taken by you based on information displayed in the Service, including but not limited to missed inspections, permit expirations, or construction delays;
  4. Your violation of these Terms or any applicable law or regulation;
  5. Any third-party claims arising from your use of the Service, including claims by municipalities, portal operators, or government agencies.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose;
  • Provide Portal Credentials for accounts you are not authorized to use;
  • Attempt to reverse-engineer, decompile, or extract source code from the Service;
  • Resell, sublicense, or redistribute data obtained through the Service without our prior written consent;
  • Interfere with or disrupt the Service or its infrastructure;
  • Use the Service to compete with Florida Permit LLC or to build a competing product.

9. Intellectual Property

The Service, including its design, code, data aggregation methods, and branding, is the property of Florida Permit LLC. You retain ownership of data you input (including Portal Credentials). We claim no ownership of permit data retrieved from municipal portals, which remains public record.

10. Term and Termination

These Terms remain in effect as long as you maintain an account. We may suspend or terminate your account at any time for violation of these Terms, with or without notice. Upon termination, your stored Portal Credentials will be permanently deleted. Sections 6 (Limitation of Liability), 7 (Indemnification), 9 (Intellectual Property), and 12 (Governing Law) survive termination.

11. Modifications to Terms

We may modify these Terms at any time by posting updated Terms on this page and updating the “Last Updated” date. Material changes will be communicated via email to your registered address at least 14 days in advance. Continued use after the effective date constitutes acceptance.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida. You consent to personal jurisdiction in these courts.

13. Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact

For questions about these Terms, contact us at:
Florida Permit LLC
support@floridapermit.org
Clearwater, FL


LEGAL

Privacy Policy

Effective Date: March 19, 2026  |  Last Updated: March 19, 2026

This Privacy Policy describes how Florida Permit LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you use the Florida Permit platform (“Service”) at floridapermit.org.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, company name, Florida contractor license number, and a password you create. Your password is hashed using bcrypt and is never stored in plaintext.

1.2 Portal Credentials

If you choose to connect a municipal building permit portal, we collect the username and password for that portal. Portal Credentials are encrypted at rest using AES-256-GCM encryption. The encryption key is stored separately from the credential data and is not included in application backups. Portal Credentials are decrypted only at the moment of automated portal access and are held in server memory only for the duration of the scraping session.

1.3 Permit Data

We retrieve and store permit data from municipal portals on your behalf, including permit numbers, addresses, statuses, inspection results, inspector notes, fee information, and scheduled dates. This data originates from public government records and is stored in association with your account.

1.4 Usage Data

We collect standard server logs including IP addresses, browser type, pages visited, and timestamps. We do not use third-party analytics trackers.

1.5 Payment Information

Payment processing is handled by Stripe, Inc. We do not store credit card numbers, CVVs, or full payment details on our servers. Stripe’s privacy policy governs their handling of your payment information: stripe.com/privacy.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service;
  • Authenticate to municipal portals on your behalf using your stored Portal Credentials;
  • Retrieve, organize, and display permit data in your dashboard;
  • Send transactional emails including permit alerts, inspection notifications, and account communications;
  • Process subscription payments;
  • Verify your contractor license against Florida DBPR records;
  • Respond to support requests;
  • Improve the Service and develop new features.

We do not use your information for advertising. We do not sell, rent, or trade your personal information or Portal Credentials to third parties.

3. Credential Security

We take the security of your Portal Credentials seriously:

  • Encryption at rest: All Portal Credentials are encrypted using AES-256-GCM, an authenticated encryption standard. Each credential is encrypted with a unique initialization vector (IV).
  • Key management: The encryption key is stored as an environment variable on the server, separate from the application code and database files.
  • Transmission: All data transmitted between your browser and our servers is encrypted via TLS (HTTPS).
  • Access control: Portal Credentials are accessible only to the automated scraping process. They are never displayed in plaintext in the dashboard UI (passwords are masked).
  • Deletion: When you remove a credential from the Credentials Vault, the encrypted record is permanently deleted from our systems.

4. Data Retention

  • Account data: Retained for the duration of your account plus 90 days after deletion to allow for account recovery.
  • Portal Credentials: Retained only while stored in your Credentials Vault. Deleted immediately upon removal or account termination.
  • Permit data: Retained for the duration of your account. Historical permit data is not deleted when individual permits close.
  • Server logs: Retained for 30 days.
  • Payment records: Retained as required by applicable tax and accounting laws.

5. Data Sharing

We share information only in the following circumstances:

  • Service providers: We use Stripe (payments), Resend (email delivery), and DigitalOcean (hosting). These providers process data on our behalf under their respective privacy policies and data processing agreements.
  • Legal obligations: We may disclose information if required by law, subpoena, court order, or government request.
  • Business transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. We will notify you via email before your information becomes subject to a different privacy policy.

We do not share your Portal Credentials with any third party for any purpose.

6. DBPR License Verification

During registration, we verify your contractor license number against a locally maintained copy of the Florida Department of Business and Professional Regulation (DBPR) public records database. This database is updated weekly from publicly available DBPR bulk data files. We store your license number and the associated public registration data (name, license type, status, expiration date) in connection with your account. This information is public record maintained by the State of Florida.

7. Cookies

We use strictly functional cookies for authentication (session tokens) and user preferences. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information in your account;
  • Delete your account and all associated data by contacting us at support@floridapermit.org;
  • Revoke portal credential authorization at any time by removing credentials from the Credentials Vault;
  • Export your permit data by requesting a data export from support;
  • Opt out of non-essential communications (transactional emails related to your permits and account cannot be disabled while your account is active).

9. Children’s Privacy

The Service is intended for licensed Florida contractors and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least 14 days before they take effect. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

11. Beta Software Disclaimer

Florida Permit is currently in beta. Features may be incomplete, unavailable, or subject to change without notice. Data accuracy is not guaranteed. Florida Permit LLC is not responsible for errors, omissions, or delays in permit data. Users are solely responsible for verifying permit status with the relevant municipality.

12. Contact

For privacy-related inquiries or to exercise your rights under this policy, contact us at:
Florida Permit LLC
support@floridapermit.org
Clearwater, FL

Florida Permit — Florida Permit LLC — Clearwater, FL
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